FAQs
More FAQs- Do I need to move out of my home during the restoration process?
- What does pre-loss condition mean?
- How soon can we return to our workspace after a disinfection service has been completed?
Depending on the extent of damage, your insurance representative can help you answer this question. Ultimately, however, this is a decision you must reach on your own. Some things you may want to consider are safety concerns, odours, electricity, and disruption as a result of the equipment, work and noise that may be necessary to complete the restoration process in your home. If vacating your premises during the process, consider forwarding your mail to your temporary residence; stopping your newspaper and other deliveries; notifying your utility company, cable company, etc., of the temporary suspension of services during the restoration process.
There may be some damage to your home and property that existed prior to your loss. Therefore, these damages will not be included in the scope of repairs. We are responsible for returning your home to how it was before the damage occurred, in other words, to its pre-loss condition, using materials of like-kind and quality. At your request, we will provide you with an estimate for any additional construction projects you may wish undertaken by our team. This additional work is termed, “non-insured work.”
We understand that time is of the essence when it comes to running a business, which is why we strive to complete our disinfection services as quickly and effectively as possible. The timeline for returning to your workspace after our service will depend on the severity of the contamination and the size of the affected area. Our highly trained technicians use specialized products and equipment to safely remove and all pathogens and contaminants. This ensures that your workspace is thoroughly disinfected and safe for you and your employees to return to. We also isolate the affected area during the disinfection process to prevent any potential spread of contamination. Rest assured that we work quickly and diligently so that you can resume business operations in a clean and safe environment. Your safety, satisfaction and peace of mind are our top priorities at ServiceMaster Restore.